Privacy Policy

1. Who we are

This Privacy Policy explains how Zone 0 Fire Safety d/b/a Zone 0 Fire Safety ("Zone 0 Fire Safety," "we," "us," or "our") collects, uses, and protects your personal information when you visit zone0firesafety.com, contact us, or use our services, including Zone 0 fire safety assessments, clearing, hauling, tree trimming, and related services.

This website is not intended for children under 18, and we do not knowingly collect information from children.

2. Information we collect

We may collect the following types of personal information:

• Identity information, such as your first and last name.
• Contact information, such as your phone number, email address, mailing address, and property address.
• Property information, such as your property type, whether you have received a notice from a fire department or insurer, details about the work you are requesting, and photos of your property that you upload or that we take during an assessment or project.
• Communications information, such as records of calls, texts, emails, form submissions, and your messaging preferences.
• Payment information, where applicable. Payments are handled by our payment processors, and we do not store full card numbers.
• Technical and usage information, such as your IP address, browser type, device information, and how you use our website.

3. How we collect information

• Directly from you, when you fill out a form on our website, use our chat, call, text, or email us, or meet with us during an assessment.
• Automatically, through cookies, server logs, and similar technologies when you use our website.
• From service providers who help us run our business, such as our website hosting, customer management, and communication tools.

4. How we use your information

• To respond to your requests and prepare estimates.
• To schedule and perform assessments and services at your property.
• To communicate with you by phone, email, and, if you have opted in, text message.
• To process payments and keep business records.
• To operate, secure, and improve our website and services.
• To send marketing messages, only where you have opted in. You can opt out at any time.
• To comply with legal obligations.

Project photos. We may take photos of work we perform to document the job. We will not publish photos of your property on our website or social media in a way that identifies you or your address without your permission.

5. Service providers

We use trusted service providers who process information on our behalf, only to help us operate our business and provide our services, and only as instructed by us. These include:

• Website hosting and content management providers.
• Customer management and communication platforms we use to manage inquiries and send messages you have agreed to receive.
• Payment processors.
• Website analytics providers.
• Subcontractors who help us perform services at your property.

We may also disclose information when required by law, or in connection with the sale or transfer of our business, in which case the new owner would use your information as described in this policy.

We do not sell your personal information.

6. SMS / text messaging

If you provide your phone number and opt in to receive text messages from Zone 0 Fire Safety, we use that information only to send you the messages you have agreed to receive, such as responses to your assessment request, appointment scheduling and reminders, estimates, project updates, and, if you separately opted in, promotional messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, under any circumstances.

You can opt out at any time by replying STOP to any message. Reply HELP for help. See our Terms and Conditions for full details of our SMS program.

7. Cookies and analytics

Our website uses cookies and similar technologies to keep the site working, remember your preferences, and understand how visitors use the site. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.

8. Data security

We use reasonable security measures to protect your personal information from loss, misuse, and unauthorized access. Access is limited to people who need it to do their jobs. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Data retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including to meet legal, tax, and accounting requirements.

10. Your rights, including California residents

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), as amended, including the right to:

• Know what personal information we collect and how we use it.
• Request a copy of your personal information.
• Request that we correct inaccurate personal information.
• Request that we delete your personal information, subject to certain exceptions.
• Opt out of the sale of personal information. We do not sell personal information.
• Not be discriminated against for exercising your rights.

To make a request, contact us using the details below. We may need to verify your identity before completing your request, and we will respond within the time required by law, generally 45 days. You may also use an authorized agent to make a request on your behalf.

11. Links to other websites

Our website may link to other websites, such as government resources about Zone 0 rules. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "Last updated" date.

13. Contact us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us:

• Zone 0 Fire Safety d/b/a Zone 0 Fire Safety
• Email: hello@zone0firesafety.com
• Phone: (424) 327-9111
• Address: 820 Manhattan Beach Ave #205, Manhattan Beach, CA 90266